Frequently Asked Questions
Below you’ll find answers to common questions about Data-Med’s medical billing and claims management services. If you need further clarity, our team is happy to assist.
Getting Started
Who can use Data-Med’s services?
Data-Med works with all registered medical service providers, including general practitioners, medical specialists, group practices, and other healthcare providers requiring professional billing and claims management support.
How do I get started with Data-Med?
Getting started is simple. Contact us to arrange a confidential consultation, during which we review your practice’s billing environment and outline a tailored service approach.
Do you work with both solo practices and group practices?
Yes. Our services are structured to support solo practitioners, locums, group practices, and larger healthcare providers, with scalable solutions based on practice size and claim complexity.
Billing & Claims
What types of claims do you manage?
We manage a broad range of claims, including medical aid claims, PMB claims, IOD claims, RAF claims, out-of-scheme billing, and private patient accounts.
Do you handle IOD and statutory claims?
Yes. We have extensive experience managing COIDA, RMA, FEMA, and SAPS-related claims, including documentation coordination, compliant submissions, and active follow-ups.
How do you help reduce rejected or delayed claims?
We focus on accurate patient information verification, correct tariff application, compliant submissions, and proactive follow-ups. This structured approach significantly reduces avoidable rejections and unnecessary delays.
Pricing & Fees
How is your pricing structured?
Our pricing is flexible and tailored to each practice’s billing profile, claim types, and complexity. Fees are discussed transparently during onboarding following a review of your specific requirements.
Do you charge on amounts claimed or funds received?
We bill on funds successfully received, not on amounts merely claimed. This performance-aligned approach ensures fair billing and shared accountability.
Are there fixed monthly fees?
Depending on the services required, some components may include fixed elements. All fee structures are clearly discussed during onboarding, with no hidden charges.
Reporting & Communication
Will I have visibility over my billing and accounts?
Yes. Clients receive regular statements and reconciliations, providing clear visibility into claims submitted, payments received, and outstanding accounts.
How often will I receive reports or feedback?
Reporting is typically provided on a monthly basis, with ad-hoc updates available when required. Our team also provides ongoing support to address queries and resolve issues.
Who do I contact if I have a billing query?
You will have access to dedicated support channels, and queries are handled by experienced members of our team to ensure timely and effective resolution.
Compliance & Confidentiality
How do you protect patient and practice information?
We adhere to strict confidentiality and data-protection standards. All information is handled securely and in line with applicable legislation, ethical requirements, and industry best practices.
Are your services compliant with medical billing regulations?
Yes. Our processes are aligned with relevant medical billing legislation, scheme requirements, and statutory guidelines to ensure compliant and ethical service delivery.
Still Have Questions?
If you didn’t find the answer you were looking for, we’re happy to help.